Understand Web, Kiosk and Staff channels, contact rules and closing protection.
Three issuing methods
Web: a customer takes a ticket from the public branch page.
Kiosk: a customer takes a ticket on an activated kiosk device in the branch.
Staff: a staff member issues a ticket at the counter for a customer in front of them.
Configure every channel separately
Open Branches, select the branch and open Channels.
Check the Web channel status. Rowomat enables or disables online issuing; contact the Rowomat team to request a change.
Choose whether Kiosk and Staff are enabled. For all three channels, configure the contact details a customer must provide.
Review how many minutes before opening or closing that channel may issue tickets.
Choose what happens when the projection shows that a new ticket will not fit before the end of working hours.
For Kiosk, decide whether customers may select staff. For Staff, decide whether the operator may mark that the customer is staying without contact details.
Save the channel and verify its real flow on the corresponding device.